EasyTip and Opaala partner to expand tipping services in the UAE

EasyTip and Opaala partner to expand tipping services in the UAE

EasyTip, a leading cashless tipping platform operating in the UK, Europe and the UAE, have announced a partnership with Opaala, the UAE’s premier cloud-based platform that lets restaurant, café, bar, lounge, hotel, cinema and other venue guests order and pay directly from their mobile.

It’s estimated that the collection and distribution of tips in the UAE amounts to over AED 5 billion each year and costs businesses at least AED 200 million of additional operating expenses. Whilst payment delays and lack of transparency on who receives customer tips are causing recruitment and churn issues in critically important industries such as hospitality and beauty services.

To address these concerns, EasyTip and Opaala have joined forces to expand fair tipping practices across the UAE by integrating EasyTip’s tips collection and distribution systems into Opaala’s digital menu and pay-at-table platform.

Opaala’s existing and future customers can now collect and distribute tips directly to each employee via EasyTip’s distribution platform. Tips collected and distributed via EasyTip enable hospitality businesses to unlock substantial operational cost savings, boost the level of collected tips, and empower employees with unparalleled transparency on tips distribution and payouts.

Integration between Opaala and EasyTip will also provide clients a unique set of data analytics on the  performance of their teams, customer feedback and spending. Tip recipients, in turn, will be able to track all tips and payouts via the EasyTip app and benefit from faster settlement times.  The Easytip and Opaala partnership is already live and enabled at locations in Dubai, including venues such as Nightjar. Overall, the integration will be available to over 1500 hospitality clients that use both platforms and empower over 20,000  hospitality workers in the UAE to receive tips faster and more transparently.

Commenting on the partnership, Evgeniy Chuikov, Co-Founder and CEO of EasyTip, said, “The EasyTip and Opaala partnership developed out of a profound desire of both companies to transform the way tips are collected and distributed in the UAE.  Combining innovations of Opaala’s best-in-class digital menu and ordering system with EasyTip’s tip collection and distribution platform is a powerful proposition to clients looking to boost their teams income, reduce costs and bring fair and transparent tipping practices to their businesses. This collaboration is the first of its kind in the UAE and is truly a win-win for platforms, merchants and customers.”

Marwan Saab, Co-Founder and CEO of Opaala, added, “Collecting tips is of fundamental importance to  hospitality venues but the industry’s greatest  challenge has always been on distributing them  fairly, quickly and transparently to relevant team  members. Opaala and EasyTip integration does  exactly that and we are pleased to see Opaala  clients adopting this important integration and  enhancing tips in their venues.”